Effective Date: 24 July 2025

At Recoup UK, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.recoupuk.com] (the “Site”) or use our services.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information: Name, email address, phone number, date of birth, address, medical history (if voluntarily provided), and any other details submitted through contact forms or intake assessments.
• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site.
• Cookies: We use cookies to enhance user experience. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage rehabilitation services
• Contact you regarding your inquiry or treatment
• Improve our website and services
• Comply with legal obligations
• Ensure safety and security for users and staff

3. Legal Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

• Consent: When you provide personal data voluntarily (e.g. contact forms).
• Contract: Where processing is necessary for the performance of a service agreement.
• Legal Obligation: Where required by law.
• Legitimate Interest: For the improvement of services and website performance.

4. Data Sharing and Disclosure

We do not sell your data. We may share your information with:

• Trusted third-party service providers (e.g. email platforms, hosting services)
• Healthcare professionals (with your consent)
• Legal authorities when required by law

All third parties are contractually bound to protect your information.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data. All data is stored securely on UK-based or GDPR-compliant servers.

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at: [Insert Contact Email]

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law.

8. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Recoup UK
Email: support@recoupuk.com
Phone: +01 615 330412
Address: Manchester